We insist on patient-friendly billing. By adopting the standards developed by HFMA (Healthcare Financial Management Association), we provide patients with statements that are clear, concise and correct. Past due patient balances are routed to our Extended Business Office where patients receive a series of past due or “pre collection” letters. In addition, telephone calls may be made in an effort to resolve the account balance. If all efforts fail, we may recommend some accounts be placed for Bad Debt Collection. You decide if and when to start this activity. If you choose to turn the account over, we handle the details. Through our partnership with Hollis Cobb and Associates in Atlanta, GA, or an agency of your choosing, accounts can be automatically forwarded to collections after regular billing and pre-collection efforts have failed.

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