There are two common reasons charges will appear on the Rejection Report when interfacing charges from TherapySource to Rehab ToolKit.

Error: Diagnosis Code (1-4) is not valid for this patient.

The patient’s diagnosis in TherapySource must match the patient’s diagnosis in Rehab ToolKit. The most important thing to do when a charge is rejected with this reason is to correct the situation so future charges for the same case will cross over sucessfully.

To correct the error for future charges:

1. Confirm that the patient diagnosis codes in TherapySource match the diagnoses
   for the patient in Rehab ToolKit. If not, enter the matching diagnosis codes in Rehab ToolKit.
   
   
2. If the diagnosis codes match, confirm the DOS for charges interfacing are not dated prior to the “Start of Care Date” assigned to the diagnoses in Rehab ToolKit for that patient. If this is the problem, correct the “Start of Care Date”.
   
   
3. If the diagnosis codes match, confirm the DOS of the charges interfacing are not dated after the “Discharge Date” assigned to the diagnoses in Rehab ToolKit for that patient. If this is the problem, correct the “Discharge Date”.
   
   
4. Charges that are rejected must be manually entered into Rehab ToolKit this time and future charges for this patient’s case will interface from TherapySource to Rehab ToolKit correctly.

Note: Confirming that the diagnoses in TherapySource match the diagnoses in Rehab ToolKit prior to interfacing charges could prevent this rejection. Please refer to the End of Day Reconciliation training document for further details.

Error: A therapist or an associate ID is a required field element.

The external ID for a therapist or associate in TherapySource must match the ID found in Rehab ToolKit.

The cause of this error is the therapist record in TherapySource Clinic Administration either has no ID or the incorrect ID.

To correct the error for future charges:

1. From the Therapist or Associates table in Rehab ToolKit Supporting Codes find the “Therapist ID” or “Associates ID” for the individual assigned to the rejected charges on the Rejection Report.
   
   
2. Enter this ID from Rehab ToolKit into TherapySource Clinic Administration for that individual under their “User” record under “External ID”.
   
   
3. Charges that rejected must manually be entered for these patients and will be corrected for this therapist or associate in the future when interfacing charges from TherapySource to Rehab ToolKit.

Note: Confirming the IDs of a new therapist or associate in TherapySource Clinic Administration prior to interfacing charges will prevent this error.